No show / late cancellation fee
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      Charging the Card in Case of No-Show or Last-Minute Cancellation

      How to Charge a Card in Case of a No-Show

      1. Open the Reservation & Update Status

        • Locate the guest's reservation in the system.
        • Change the status to "Cancelled" or "No-Show", depending on the situation.

      2. Check the Cancellation Time Warning

        • If the cancellation occurs within the restricted timeframe (less than X hours as per your policy), the system will display a warning to indicate whether the charge can be applied.

      3. Choose to Charge or Cancel

        • Select whether you want to charge the card or cancel without charging.
        • If you choose "Charge Card", a new window will appear where you can:
          • Enter the fee amount (cannot exceed the pre-set maximum).
          • Specify the reason for the charge.
        • If the amount entered exceeds the allowed limit, the system will show a warning. However, you can charge any lower amount based on the situation.

      4. Cancel Without Charging (Optional)

        • If you decide not to charge the card, simply select "Cancel" and save the reservation.
        • The card will not be charged, and the reservation will be updated accordingly.

      This process ensures a transparent and flexible approach to handling no-shows while protecting your restaurant’s revenue.