Access Prepayments and Events Settings:
- Go to your settings and select "Prepayments and Events."
- In the top right corner, click on "Create New."
- Promotion Name: Enter a name (recommended: "Late Cancellation / No-Show Fee").
- Description: Provide a description. This will be visible in your widget and sent to guests in confirmation and reminder emails. It's strongly recommended to include when the payment will be charged and the amount. For example:
In case of a no-show or last-minute cancellation, your card will be charged XX EUR. The restaurant allows cancellations up to 48 hours before the reservation without any charges. Between 48 and 24 hours, there is a 50% fee. For cancellations less than 24 hours before the reservation start time, we will charge 100% of the reservation fee. We fully understand that situations arise, so please contact us as soon as possible to cancel your reservation by calling +44 ……….
Thanks for your understanding.Configure the Fee:
- Period:
Select the period during which this fee applies and enter the minimum number of guests. If it is long term - from today until 2025
- Enable Fee: Turn on "Late Cancellation / No-Show Fee."
- Cancellation Window: Specify how many hours before the reservation guests can cancel online without payment. If cancellation occurs within this window, guests will need to contact you by phone or email. This helps decide whether to deduct the full amount, partial amount, or not apply the fee. Note: You cannot charge more than the maximum amount set.
- Charge Mode: Choose "Per Person" or "Per Reservation":
- Per Person: The system multiplies the amount by the number of guests.
- Per Reservation: The system charges the same amount regardless of the number of guests.
- Price and Currency: Set the price and currency.
- Number of Guests: If you want to apply different fees based on the number of guests, set a minimum and maximum range. For example:
- For 1-4 guests, apply a shorter cancellation window.
- Create another fee with the same information for 5 or more guests, applying different rules (e.g., larger amount and longer reservation window).
- Dining Rooms: Select the dining rooms where this fee will apply.
- Priority: set up to 1
- Additional Information:
- Set Up Time: Configure the times by weekdays and click "Save." If you want to apply always, do not select anything and just save.
Additional Notes:
This feature works only for online reservations. For security reasons, do not request client card details by phone.
Feel free to reach out if you need further assistance.
