After your guest makes a reservation, we will send a series of notifications by email. A confirmation will reassure your customers that their booking was successful.
Main emails for guests:
- Confirmation email
This email is sent instantly to your guests once a successful booking has been made (if reservation confirmation is set to automatic)
- Reminder email
This email is sent 48 hours before the customer’s visit (if reservation was made 3 and more days before reservation date).
- Feedback email (optional)
Email is sent 24 hours from reservation start time (if booking status was changed to ‘Arrived’)
- Cancellation email
This email is sent instantly after a booking is cancelled by a guest or the restaurant.
- Prepayment email
This email is sent instantly after a reservation is made, but only when advance prepayment is enabled. For phone reservations, this email is sent when the status is “Pending” and “Offer” is selected.
- Pending email (when confirmation is set to manual guest)
This email is sent instantly when a successful reservation has been made and there are more than X days left until reservation (if less than X days, guests receives a confirmation email instead).
- Approval email (when confirmation is set to manual guest)
This email is sent a number of days before the date of the reservation to remind customers to re-confirm their booking. You can set how many days in advance this is sent and the deadline or when a guest needs to re-confirm their booking. It is sent at the same hour that their reservation time begins