Instant replies are messages sent automatically as your Page’s first response to new messages. For example, you can use your instant reply message to let customers know that you’ll get back to them soon, allow them to book a table or thank them for contacting your Page.
- Sign into your Facebook Business Manager account
- Navigate to your Facebook page
- From left side menu open “Settings” (at the bottom of page)
- Open “Messaging” Settings
- At the bottom of the page find “During a Messenger conversation” select “Set up automated responses”
- Turn on “Instant reply” and select Edit message
- Add your text and link to your online booking widget
- To get your unique URL, open the Tablein system and from the sidebar Open Widget Integration and copy the widget active link
Note: Instant Replies aren’t sent when your Page’s messaging status is set to Away and aren’t included in your Page’s response rate or response time.