Guest notes are specific to each guest by phone number, functioning as an ID. These notes are saved in the guest profile and remain attached to that guest across all future bookings. All information is saved by phone number.
Popular guest notes include whether the guest is a vegan or vegetarian, a blogger or critic, an employee, a friend of the owner, a regular, a VIP, if they are blacklisted, or have allergies.
How to Add Guest Notes:
-
When Adding/Editing a Reservation:
- You’ll find the guest notes section in the right-hand column of the reservation window.
- Click on "Reservation."
- Add notes. You can also mark the guest as a VIP, which will help you easily identify your most important guests at a glance.
- Save the reservation.
