How does no show/late cancellation fee work

NOTE! This feature is supported only with the Stripe payment method! 

  1. How Does the No-Show Fee Work for Guests?

    1. When making a reservation, guests enter their card details as a guarantee. The system securely saves this information without charging the card at the time of booking.
    2. If the guest cancels within the allowed time frame (as per the restaurant’s policy), no charge will be applied.
    3. If the guest fails to show up or cancels too late, the restaurant reserves the right to charge the no-show fee, as stated in the cancellation policy.
    4. Guests receive an automatic confirmation email upon booking, which includes details about the no-show fee and cancellation policy.