🚫 How to Handle Problematic Customers
Currently, blocking a customer directly in the system is not possible. This is because customers are identified by their phone numbers, and if someone uses a different number, the system treats them as a new guest. Blocking one number wouldn't prevent them from booking again with a different one.
✅ What Can You Do Instead?
We recommend the following approach:
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Add a “Client Note” to the customer profile
This way, if the same person tries to book again (even with a different phone number), you’ll be able to recognize them by reviewing the reservation notes and history. You can then choose to:- Cancel the reservation
- Assign them a separate table, away from other guests
- Or handle the situation in a way that suits your policy
The guest won’t know the reason for the cancellation, so they are less likely to try using another phone number or attempt to "cheat the system."
This creates a win-win:
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You keep full guest history and stats
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Customers won’t feel targeted or find ways around the system
🆕 “Blacklisted” Tag
In the new version of admin.tablein.com, there’s a helpful feature:
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You can tag a guest as “Blacklisted”
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If you're using the V3 Widget and email notifications, any blacklisted guest who tries to book will automatically show up with a BAN tag
This allows you to quickly identify problematic guests and:
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Cancel the reservation
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Assign a private or separate table
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Take other appropriate action
If you need help setting this up or update widget and emails, feel free to contact us at support@tablein.com.