---
title: How to Cancel a Reservation?
description: "To cancel a reservation in the system, follow these steps: Click on the reservation in your calendar or list view to open the reservation window."
---

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# How to Cancel a Reservation?

To cancel a reservation in the system, follow these steps:

### 1. Open the Reservation

Click on the reservation in your calendar or list view to open the reservation window.

### 2. Change the Status to “Cancelled”

At the top of the reservation window, change the **status** to **Cancelled**.

### 3. Choose Whether to Notify the Guest

After selecting “Cancelled,” you’ll be asked whether you want to **send an email cancellation notification** to the guest.

![](https://help.tablein.com/hs-fs/hubfs/image-png-Jul-08-2025-07-09-27-8827-AM.png?width=2690&height=2332&name=image-png-Jul-08-2025-07-09-27-8827-AM.png)

#### Customizing the Cancellation Email (When the Restaurant Cancels)

The email sent **when the restaurant cancels a reservation** can be different from the one sent when the **guest cancels**. You can customize this email in the Email Settings:

### How to Edit:

1. Go to **Settings \> [Email Settings](https://admin.tablein.com/settings/notifications/email-settings)**.
2. Scroll down to the **All Email Templates** section.
3. Find the template called:  
   ***“Cancellation email when restaurant cancels reservation”***
4. Click to **expand** the template.
5. Edit the text as needed.

At the bottom of the editor, you'll see a list of **automatic replacements** (e.g., reservation date, time, guest name).  
Click on any placeholder to insert it where you want it to appear in the email.

Use the **Preview** button to see how the final email will look with actual reservation details.

![](https://help.tablein.com/hs-fs/hubfs/Screenshot%202025-07-08%20at%2010-05-24-png.png?width=2708&height=1012&name=Screenshot%202025-07-08%20at%2010-05-24-png.png)

---

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