How to turn on/off feedback requests

To receive customer feedback, simply turn on “Send feedback request”:

  • Open your settings
  • From the left side menu open “Email notifications”
  • Turn on/off “Send feedback request email to client”
  • Choose whether you want to require that guests also leave a comment, as well as a rating and select when you want to require them to leave a comment. For example, if the client rating is below 5 stars your guest must leave a comment, otherwise, they cannot send the feedback.

SMS feedback:

  • If you want to also send an SMS message, open SMS notifications and select “feedback SMS”
  • If a reservation is made with an email address, the system won’t send an SMS message, only an email. SMS request is sent only when the reservation is added without an email address

If you wish to receive a new feedback email or send it to more recipients, add extra email addresses, separated with commas, to “Send feedback notifications to”.