---
title: How to know if a guest has paid
description: "Until a prepayment for the reservation is made, the booking will remain yellow and under Pending status. When a Guest Has Paid: ✔ The reservation status automatically changes from Pending to Confirmed"
---

[Skip to content](https://help.tablein.com/knowing-if-a-guest-has-paid#main-content)

![tablein\_logo\_gold](https://help.tablein.com/hs-fs/hubfs/tablein_logo_gold.png?width=85&height=21&name=tablein_logo_gold.png)

- [Add new restaurant](https://www.tablein.com/signup)

Open main navigation

Close main navigation

- [Add new restaurant](https://www.tablein.com/signup)
- [Account access](https://admin.tablein.com/)

[Account access](https://admin.tablein.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Tablein self service portal](https://help.tablein.com/?hsLang=en)
2. [Prepayments & Events](https://help.tablein.com/prepayments-events?hsLang=en)
3. [Prepayments and deposits](https://help.tablein.com/prepayments-events?hsLang=en#prepayments-and-deposits)

# How to know if a guest has paid

Until a **prepayment** for the reservation is made, the booking will remain **yellow** and under **Pending** status.

**When a Guest Has Paid:**

✔ The **reservation status** automatically changes from **Pending** to **Confirmed**.  
✔ The **paid amount** appears in the **reservation window**.  
✔ The **payment date** is recorded in the **reservation timeline**.

🔹 **Note:** The paid amount will **only** appear if the guest has made the payment through the **Tablein system**.

---

### **Handling Cash Payments**

If a guest **pays by cash**, follow these steps:

1. **Manually update the reservation status** from **Pending** to **Confirmed**.
2. **Enter the amount paid** in the comment field.
3. Add any **additional details** for internal records.

---

### **Unpaid Reservations & Auto-Cancellations**

- If the guest **does not pay within X hours** (*based on your offer settings*), the system will **automatically cancel**the reservation.

This system ensures clear payment tracking and helps prevent **unconfirmed reservations** from blocking availability.

 

 

![400laipsnių Laisvės al. 2025-02-20 at 5.28.26 PM](https://help.tablein.com/hs-fs/hubfs/400laipsni%C5%B3%20Laisv%C4%97s%20al.%202025-02-20%20at%205.28.26%20PM.png?width=688&height=444&name=400laipsni%C5%B3%20Laisv%C4%97s%20al.%202025-02-20%20at%205.28.26%20PM.png)

### **Important Note About Payment Timing**

The system **starts counting the payment deadline from the moment the reservation is created**, **not** when an offer is assigned.

#### **How This Affects Payments:**

- If too much time has passed between creating the reservation and requesting payment, the guest will still receive a **payment request email**.
- However, when they attempt to pay, the system will display a **"Payment Expired"** message.
- The reservation will remain in **Pending** status and **won’t be automatically canceled**, causing confusion and potential availability issues.

#### **Best Practice:**

✅ If you need to request payment **several days after creating a reservation**, **create a new reservation** and request payment at that moment. This ensures the system correctly tracks the payment window and prevents expired payment issues.

- [Setting up the system](https://help.tablein.com/setting-up-the-system?hsLang=en#main-content)

    - [Get started](https://help.tablein.com/setting-up-the-system?hsLang=en#get-started)
    - [Table management](https://help.tablein.com/setting-up-the-system?hsLang=en#table-management)
    - [Opening hours](https://help.tablein.com/setting-up-the-system?hsLang=en#opening-hours)
    - [FAQ](https://help.tablein.com/setting-up-the-system?hsLang=en#faq)
- [Accepting online bookings](https://help.tablein.com/accepting-online-bookings?hsLang=en#main-content)

    - [Widget Settings](https://help.tablein.com/accepting-online-bookings?hsLang=en#widget-settings)
    - [Widget Integration](https://help.tablein.com/accepting-online-bookings?hsLang=en#widget-integration)
    - [Troubleshooting](https://help.tablein.com/accepting-online-bookings?hsLang=en#troubleshooting)
- [E-mail & SMS notifications](https://help.tablein.com/e-mail-sms-notifications?hsLang=en#main-content)

    - [SMS notifications](https://help.tablein.com/e-mail-sms-notifications?hsLang=en#sms-notifications)
    - [Email marketing](https://help.tablein.com/e-mail-sms-notifications?hsLang=en#email-marketing)
- [Reservation Management](https://help.tablein.com/reservation-management?hsLang=en#main-content)

    - [Reservation list](https://help.tablein.com/reservation-management?hsLang=en#reservation-list)
    - [Calendar](https://help.tablein.com/reservation-management?hsLang=en#calendar)
    - [Floor Plan](https://help.tablein.com/reservation-management?hsLang=en#floor-plan)
    - [Settings explained](https://help.tablein.com/reservation-management?hsLang=en#settings-explained)
- [Prepayments & Events](https://help.tablein.com/prepayments-events?hsLang=en#main-content)

    - [No show / late cancellation fee](https://help.tablein.com/prepayments-events?hsLang=en#no-show-late-cancellation-fee)
    - [Prepayments and deposits](https://help.tablein.com/prepayments-events?hsLang=en#prepayments-and-deposits)
    - [Payments and events settings explained](https://help.tablein.com/prepayments-events?hsLang=en#payments-and-events-settings-explained)
    - [Payment Integrations](https://help.tablein.com/prepayments-events?hsLang=en#payment-integrations)
- [Building a website](https://help.tablein.com/building-a-website?hsLang=en)
- [Account & Billing](https://help.tablein.com/account-billing?hsLang=en#main-content)

    - [Account](https://help.tablein.com/account-billing?hsLang=en#account)
    - [Subscription](https://help.tablein.com/account-billing?hsLang=en#subscription)
    - [Invoices and Billing Information](https://help.tablein.com/account-billing?hsLang=en#invoices-and-billing-information)
- [Clients & Reports](https://help.tablein.com/clients-reports?hsLang=en#main-content)

    - [Guest book](https://help.tablein.com/clients-reports?hsLang=en#guest-book)
    - [Feedback list](https://help.tablein.com/clients-reports?hsLang=en#feedback-list)
    - [Full reservation list](https://help.tablein.com/clients-reports?hsLang=en#full-reservation-list)
    - [Reports](https://help.tablein.com/clients-reports?hsLang=en#reports)
- [V3 versija](https://help.tablein.com/v3-versija?hsLang=en)
- [V3 version](https://help.tablein.com/v3-version?hsLang=en)

[![tablein\_logo\_gold](https://help.tablein.com/hs-fs/hubfs/tablein_logo_gold.png?width=85&height=21&name=tablein_logo_gold.png "tablein_logo_gold")](https://help.tablein.com/?hsLang=en)

Copyright © 2025, Tablein Inc.