How to know if a guest has paid

Until the prepayment for the reservation is not paid for, the reservation will remain yellow, under Pending status.

When the guest has paid:

  • Reservation status automatically changes from pending to confirmed
  • Paid amount appears on reservation window
  • Date payment was received will be displayed on reservation timeline

Note: The paid amount will only appear when the guest has paid for their reservation through the Tablein system.

If the guest pays by cash, please manually change the status from pending to confirmed and add the amount paid and any other details to the comment field.

If the guest doesn’t pay within X hours (depends on your offer settings), the reservation is automatically cancelled.