Reservation confirmation

Reservation Confirmation Settings

At Widget settings, you can select the Reservation confirmation type, which can be:

• Automatic confirmation (default)
• Manual confirmation by the restaurant
• Manual confirmation by the guest

Automatic Confirmation

• Reservations are instantly confirmed

• The guest receives a confirmation email (and an optional SMS)

• The reservation status is displayed as Confirmed

• If you use prepayments, the guest also automatically receives a Prepayment email

Manual Restaurant Confirmation

• Reservations remain Pending until you approve or decline them

• The guest first receives an email stating that the restaurant has received the request and is reviewing it

• Once you change the status to Confirmed or Cancelled, the guest receives a follow-up email

Tip: If you use this option, we recommend enabling Always pre-selection notification in reservation settings. This way, the email notification is pre-selected automatically—you only need to change the status from Pending to Confirmed

Manual Guest Confirmation

• Guests must re-confirm their reservation themselves

• The guest instantly receives a Pending reservation email/message

• A set time before the reservation, they receive an Approval email with a link to confirm

• You can choose how many hours/days before the booking the approval request is sent

• If a reservation is made less than the set time before arrival, it will be automatically confirmed

• If the guest does not re-confirm, the reservation remains in Pending status

Important

All emails mentioned above can be customized in your Email Notifications Settings.