You can choose whether you want to have online reservations automatically confirmed, if you prefer to confirm reservations yourself manually or require your guests to re-confirm each booking.
By default, reservation confirmation is set to automatic confirmation. To change this option:
1. Open Widget settings
2. Select Reservation confirmation:
- Automatic confirmation sends an instant confirmation to your guest. The client receives an email instantly and (optional) SMS message about their confirmed reservation (in the form of a confirmation email). The reservation status will be displayed as confirmed (delete full stops after each section).
If you utilise the prepayment option, your guest will also automatically receive a “Prepayment email” - Manual restaurant confirmation requires action before confirmation. The guest WILL NOT receive any notifications until the restaurant overviews and actions the reservations. The restaurant must manually change the reservation status from “Pending” to “Confirmed” or “Cancel reservation”, which will trigger and send an appropriate notification message to the client.
If you utilise the prepayment option, your guest will also automatically receive a “Prepayment email” - Manual guest confirmation requires that the guest re-confirm the reservation. The guest instantly receives a “Pending reservation” email/message. Then, X days prior to the reservation, guests will receive an “Approval email”, where they must click on the link to re-confirm the reservation. You can choose how many days prior to the booking that the “Approval” email is sent.
If the reservation is received less than one day before the reservation, it will be automatically confirmed. If a guest fails to re-confirm their reservation, it remains under “Pending” status.
If you utilise the prepayment option, your guest will also automatically receive a “Prepayment email”
