Reservation statuses indicate the current state of a booking throughout its lifecycle. Below are the available statuses and their meanings.
Confirmed (Blue) - The reservation has been successfully booked and confirmed.
Being Late (Blue with Red Tag) - The guest has notified the restaurant that they will be arriving late. A red Being Late tag is added to the confirmed reservation, making late arrivals easy to identify.
Seated (Green) - The guest has arrived and been seated. By default, the system automatically changes the reservation status to Seated when the reservation start time is reached. If you prefer to update the status manually when guests arrive, you can disable the Auto-Arrival feature in Settings.
Partly Seated (Green with Tag) - Only part of the party has arrived and been seated, while the remaining guests are still expected. A Partly Seated tag is displayed to indicate this.
Pending (Yellow) - The reservation request has been received but has not yet been confirmed. This status is used when the guest has not completed the booking process or when payment is still pending.
No-Show (Red) - The guest did not arrive for their reservation.
Cancelled (Grey) - The reservation has been cancelled by either the guest or the restaurant.
Walk-In - Used for guests who arrive without a reservation. This status helps track occupancy and provides accurate reporting and statistics.
Blocked (Red) - Indicates that specific tables or time slots have been blocked by the restaurant, preventing reservations from being made during those periods.
Waiting List (Brown) - The guest has been added to the waiting list because no tables are currently available. They can be notified if a table becomes available.
In Queue (Brown) - Visible only in the sidebar. The guest is waiting for the next available table and will be seated as soon as one becomes available.
Prebooked (Yellow) - A temporary reservation created while a guest is completing an online booking. No guest name is displayed at this stage. The selected table is held for up to 3 minutes. If the booking is completed within this time, the status changes to Confirmed. Otherwise, the Prebooked reservation is automatically removed, making the table available again.
