Tablein identifies guests by their phone number, using it as a unique ID. If the same phone number is used for multiple guests, the system will automatically update all existing reservations linked to that number with the most recent guest details.
How This Affects Reservations:
- When you search by phone number or name, the system retrieves all linked reservations and updates them with the latest information.
- If different guests share the same phone number, the system assumes it's the same person and updates the name and email accordingly.
- This can result in wrong guests receiving emails and notifications about a reservation they never made.
- Example: If you first create a reservation for John and later add one for Julia using the same phone number, all past and future reservations under that number will update to Julia.
How to Prevent This Issue:
✅ Always enter the correct phone number for each guest.
✅ If you don’t have the guest’s phone number, leave the field empty.
✅ Avoid using the restaurant’s phone number or a generic number for multiple guests.
Managing Phone Number Requirements
You can disable the phone number requirement for manually added reservations by adjusting your settings:
🔗 Turn off the phone number requirement here (Online reservations will still require a phone number).
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Following these best practices will help maintain accurate guest records and prevent unintended updates to reservation details.