Issue: System Overwrites Guest Information

The Tablein system saves guests by their phone number, so it’s important to enter accurate information. Avoid using fake numbers or the restaurant’s phone number, as this can lead to incorrect guest records. When a phone number is reused incorrectly, the system will update guest details (name, email, etc.) and may send notifications to the wrong person.

To maintain accurate guest records, it’s best to leave the phone number field empty rather than enter incorrect information.

Making Phone Numbers a Required Field

To ensure staff always collect a guest’s phone number when adding reservations:

1. Open Reservation Settings in your Tablein account.
2. Find the option "Phone Number Required".
3. Toggle ON if you want a phone number to be required for all phone or in-person reservations.
   • Online reservations already require a phone number by default.
4. Click Save to confirm the changes.

Optional Phone Number Settings

• If you don’t require a phone number, toggle the setting OFF.
• If you do require a phone number for every booking, toggle the setting ON.

🔹 Important: If you enable this requirement, ensure that your staff is aware and consistently asks for phone numbers when taking reservations over the phone or in person.