V3: Booking policy

To create or update your booking policy, please log in to admin.tablein.com and navigate to the Policies and Terms section here: Policies and Terms.

When creating your booking policy, ensure that you select the following key information fields (these are mandatory):

Hold table for late arrivals
Children policy
Pets policy
Wheelchair access
Reservation cancellation policy

Optional Information:
The following fields are optional and are not selected by default (you can choose to include them in your booking policy if desired):

Dress code
Secure reservation
Group reservations
Service fee
Bill handling
Kitchen closing time

If you need additional options, please contact us at support@tablein.com with the details, and we will add them for you.

Adding Full Booking Policy:

Once you've selected the necessary options, please add the full booking policy details. The policy will be displayed in the widget according to the selected language. If an option is missing or you want to turn off certain languages, please choose the available options in the Time and Language Settings section under Widget and Notifications Languages.

Note: We are currently working on translations for the updated widget. If your preferred language is not available, please contact us via live chat, and we will assist you.

Previewing the Widget with Your Booking Policy:

To preview the widget with your booking policy, go to the Widget Integration page, select the widget language, copy the URL, and open it in a browser.

Booking Policy Display Options

The booking policy can appear in two different ways depending on how you use the widget:

Inside the widget – if you use the integrated widget.
On the sidebar – if you use a reservation link with the sidebar option enabled.

1. Inside the Widget

When the booking policy is added, it automatically appears as a separate step in the booking process.

Guests must check the box to confirm that they have read and agreed to the policy.
This step is shown automatically once a booking policy is set.

2. On the Sidebar

After creating your widget, scroll to the bottom and enable the option “Show booking policy.”

If enabled, the booking policy will appear on the sidebar.
If this option is turned off (and you are using a reservation link), the widget will instead display the booking policy inside the flow as the first step.