E-mail & SMS notifications
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      1. Tablein self service portal
      2. E-mail & SMS notifications

      Email editing

      📢 Attention!

      If you are not receiving updated emails, your plugin and settings have not been updated yet. Please contact us via email for an update.

      You can adjust your email settings here: Email notification settings

      Managing Email Notifications

      With this update, you can choose which email notifications your restaurant receives. These emails now include:

      • Guest tags & visit history
      • Additional widget fields
      • Other reservation-related details
      • You can enable notifications for the following events:
        New reservations – Get notified when a customer books online.
        Modified reservations – Receive updates when changes are made.
        Canceled reservations – Stay informed about canceled bookings.
        Waiting list notifications – Be alerted when guests join the waitlist.
        Guest feedback – Get notified when customers leave a review.

      All email notifications are optional. To send emails to multiple recipients, separate email addresses with a comma.

      You can manage youremail settings by visiting: Email Editing Settings

      1. Booking Policy

      How to enable it: Select the "Show Booking Policy" option and add your booking policy in the settings.

      Adding a booking policy at the bottom of emails helps guests understand key rules before their visit, reducing potential conflicts. This section is especially useful if your restaurant has:
      ✔ Age restrictions (e.g., "No children under 10 years old")
      ✔ Pet policies (e.g., "Pets are not allowed indoors")
      ✔ Dress code requirements (e.g., "Smart casual attire required")
      ✔ Reservation conditions (e.g., "Late arrivals over 15 minutes may forfeit their table")

      2. Modify & Cancel Button

      •  Allows guests to adjust or cancel their reservation directly from the email.
      • Set a time limit before the reservation when changes are allowed (e.g., "Edits allowed up to 2 hours before arrival").
      • If the time limit is exceeded, guests will be prompted to call the restaurant instead
      •  If you do not want to allow reservation changes, set a very long time limit in the plugin settings, e.g., 12,000 minutes.

      3. Additional Information Section

      ✔ Use this space to communicate important details such as:

      • Upcoming events
      • Parking instructions
      • Directions to the restaurant
      • Special menu announcements

      ✔ This section appears below the restaurant contact details in the email.

      📌 Tip: This is an excellent way to promote special events and offers while keeping guests well-informed.

      4. Links Section

       Add quick-access links to your:

      • Menu
      • Events
      • Website
      • Other useful pages

      Guests can click these links directly from the email for more information.

      Advice: Include an "Additional Information" section to give context to the links.

      Editing an Email Template

      • Choose your preferred language before editing.
      • If translations are missing, contact support@tablein.com.
      • Select an email, click to open, and edit the text.
      • Do not modify system codes (e.g., #reservation_details, #date) as they insert dynamic reservation details.
      • Replace only with constant text like your restaurant name or phone number.

      3. How to Add System Codes

      • Click on the available codes below the editor, or
      • Type #res... to see suggestions.

      4. Preview & Save Changes

      • Click Preview to check edits.
      • Use Restore to Default to reset.
      • Click Save to apply changes.

      Need help? Contact support@tablein.com.

      Using Offers, No-Show Fees, and Events in Emails

      If you are using special offers, no-show fees, or events, the event title and description will also be included in the emails sent to guests. This information appears at the bottom of the email.

      When you check the email "Preview," you may see a sample entry using a Michelin Dining Experience as an example. This is just a placeholder to show how special offers would appear. It will be replaced with your actual information. If you are not using any offers or events, this section will not be shown in the email.