A credit/debit card payment may fail or be declined for any of the following reasons:
- Your card may have been locked for international transactions as a security measure. The card error “3000: Do not honor” – means that the cardholder’s bank has declined the payment for an unspecified reason. You should contact the bank and request that the transaction go through. There are several reasons why your bank may decline the payment at first including spending limits applied to the card, an inactive online shopping feature, etc
- You may have accidentally entered the wrong information. For example, the billing address or card information. Please try again, being careful to double-check the information
- Your card or account’s monthly purchasing limit may have been reached. If this is the case, please contact your card or account provider
- There may be another issue with your bank/credit card account, such as insufficient funds or an expired card. If this is the case, please contact your bank or card provider
To resolve the issue, please first contact your card provider directly. Enquire why your card was declined and whether you can still use it. If you can still use your card, please contact us to try transaction again.