The guest doesn’t receive an email

An email and text message (optional) is sent instantly on booking with confirmation details. But if you or your guest do not receive this within five minutes, advise them to follow these steps:

• Check their junk/spam folder in case their email provider has misdirected it here
• Double-check that the email address is correct by calling the guest and asking them to repeat their details to ensure they have been correctly entered
• If contact information was not correct, please fix it and re-send a confirmation email (how to re-send a confirmation email, please read HERE)

Note: If the restaurant needs to confirm the reservation manually, the guest won’t receive any notification until the reservation is either confirmed or cancelled