--- title: How to set up No-Show fees and charge for no-Shows or last-minute cancellations description: Learn how to set up no-show fees, how they work for guests, and how to charge a card for no-shows or late cancellations --- [Skip to content](https://help.tablein.com/how-to-save-card-details-and-charge-in-case-of-no-show-or-last-minute-cancellation#main-content) ![tablein\_logo\_gold](https://help.tablein.com/hs-fs/hubfs/tablein_logo_gold.png?width=85&height=21&name=tablein_logo_gold.png) - [Add new restaurant](https://www.tablein.com/signup) Open main navigation Close main navigation - [Add new restaurant](https://www.tablein.com/signup) - [Account access](https://admin.tablein.com/) [Account access](https://admin.tablein.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Tablein self service portal](https://help.tablein.com/?hsLang=en) 2. [Prepayments & Events](https://help.tablein.com/prepayments-events?hsLang=en) 3. [No show / late cancellation fee](https://help.tablein.com/prepayments-events?hsLang=en#no-show-late-cancellation-fee) # How to set up No-Show fees and charge for no-Shows or last-minute cancellations Requiring prepayment or saving card details helps minimize no-shows and late cancellations, allowing your restaurant to plan more efficiently - especially during peak hours. It also encourages guests to take responsibility for their reservations. The **card-saving option** is available **only inside the booking widget**, ensuring a safe and secure process for both restaurants and guests. This built-in security feature helps prevent fraud and protects guests from being asked for payment details outside the Tablein system.   ### **How to Set Up Prepayments & Secure Bookings** #### 1) Integrate a Payment Provider To enable deposits or no-show fees, you must connect a supported payment provider. 1. Go to **Settings** 2. Open [**3rd Party Integrations**](https://admin.tablein.com/settings/marketing-tools/third-party-integrations) 3. Connect **Stripe** to your Tablein account   #### 2) Access Prepayments & No-Show Fees 1. Go to **Settings** 2. Navigate to [**Payments and no-show fee**](https://admin.tablein.com/settings/marketing-tools/payments-and-deposits) 3. Click **Create New**   #### 3) Choose How You Want to Protect the Reservation Under **How do you want to protect this reservation?**, select one of the following options: ### - Deposit required Guests must pay a deposit to confirm the reservation. ### - No-show fee Guests enter their card details as a guarantee and are **charged only if they don’t show up or cancel too late**. **Note:** No-show fees are available with **Stripe only**. ![](https://help.tablein.com/hs-fs/hubfs/Tablein%20Demo%20restaurant%20(Main%20street)%202026-01-19%20at%2011-37-48%20AM-png.png?width=670&height=355&name=Tablein%20Demo%20restaurant%20(Main%20street)%202026-01-19%20at%2011-37-48%20AM-png.png) --- #### 4) Choose How the Amount Should Be Calculated Under **How should the amount be calculated?**, choose one of the following: ### Per person The total amount is automatically multiplied by the number of guests. ### Per reservation A fixed amount is applied to the reservation regardless of group size. Then enter the **amount** and select the **currency**. --- #### 5) Set the Free Cancellation Window Under **Free cancellation until (hours before reservation)**, choose how many hours before the reservation guests can cancel without being charged. If the guest cancels after this deadline (or does not show up), the deposit or no-show fee may apply.   --- #### 6) Add a Cancellation Policy (Shown to Guests) Under **Cancellation policy (shown to guests)**, write the policy guests must agree to during booking. This text is: - shown during the booking flow as: **“I agree with the cancellation policy”** - included in the reservation confirmation email If you support multiple languages, choose a language from the dropdown and add translations for each version. **Example cancellation policy text:** > You can cancel free of charge up to 24 hours before your reservation. Cancellations made after this time or no-shows may be charged a fee according to our reservation policy. *![](https://help.tablein.com/hs-fs/hubfs/Tablein%20Demo%20restaurant%20(Main%20street)%202026-01-19%20at%2011-41-21%20AM-png.png?width=670&height=315&name=Tablein%20Demo%20restaurant%20(Main%20street)%202026-01-19%20at%2011-41-21%20AM-png.png)*Da --- #### 7) Choose When the No-Show Fee Applies Under **Date or period when to apply this no-show fee**, choose when guests can book using this protection, and when the fee should apply. ### Repeating schedule Use this option when the same rules apply every week. 1. Set **Available from** (start date) 2. Choose **Available until**: - **Ongoing**, or - set an **end date** 3. Select **weekdays** and the **time range** Best for consistent weekly coverage (example: every Friday and Saturday evening).   --- ### Different rules for different days or times If you want different no-show fee rules (example - different amounts for weekdays vs weekends), create **multiple no-show fee rules**. **Important:** Make sure the schedules do not overlap. Example setup: - Rule 1: Monday-Thursday (lower fee) - Rule 2: Friday-Sunday (higher fee) You can also split by time, for example: - no-show fee only for **evening bookings** --- #### 8) Set Unavailable Dates (Optional) Use **Unavailable dates** to hide this offer on specific days. Example: Valentine’s Day may require a special deposit or higher fee, so the standard rule should not be available.   *![](https://help.tablein.com/hs-fs/hubfs/undefined-Jan-19-2026-09-49-41-0685-AM.png?width=670&height=546&name=undefined-Jan-19-2026-09-49-41-0685-AM.png)* ### Additional settings Use this section if you want the fee to apply only for specific group sizes or charge different amounts depending on the number of guests. ✅ Example: different fees for small vs large parties **Rule 1:** €10 no-show fee - Min guests: 1 - Max guests: 4 Duplicate the rule and create: **Rule 2:** €20 no-show fee - Min guests: 5 - Max guests: (leave empty) This way, reservations with **5+ guests** require a higher no-show fee.   ### Where can this offer be selected? Choose where this no-show fee offer should be available (for example, specific dining areas or rooms). This is useful if you want to apply a higher fee only in high-demand areas, such as a VIP room or a premium hall. ![](https://help.tablein.com/hs-fs/hubfs/Tablein%20Demo%20restaurant%20(Main%20street)%202026-01-19%20at%2011-53-22%20AM-png.png?width=670&height=180&name=Tablein%20Demo%20restaurant%20(Main%20street)%202026-01-19%20at%2011-53-22%20AM-png.png) After saving,  We **strongly recommend** performing a **test transaction** to ensure that card details are saved correctly and charges can be processed successfully. This will help you verify the entire process and avoid potential issues with payments.    #### **How Does the No-Show Fee Work for Guests?** 1. When making a reservation, guests enter their card details as a guarantee. The system saves this information securely without charging the card at the time of booking. - If the guest cancels within the allowed time window, no charge is applied. - If the guest cancels too late or does not show up, the restaurant can charge a no-show fee (as stated in the cancellation policy). - Guests receive an automatic confirmation email that includes the no-show fee rules and cancellation policy. ![](https://help.tablein.com/hs-fs/hubfs/GIF%20Recording%202026-01-19%20at%2012-54-20%20PM-gif-2.gif?width=670&height=466&name=GIF%20Recording%202026-01-19%20at%2012-54-20%20PM-gif-2.gif) ### How to Charge a Card in Case of a No-Show #### 1) Open the Reservation and Update the Status 1. Locate the guest’s reservation in Tablein 2. Change the reservation status to **Cancelled** or **No-Show**, depending on the situation --- #### 2) Check the Cancellation Time Warning If the cancellation happens inside the restricted timeframe (less than the allowed hours), Tablein will display a warning confirming whether a fee can be applied. --- #### 3) Choose Whether to Charge the Card Select one of the following actions: ### ✅ Charge Card A new window will open where you can: - Enter the fee amount (**cannot exceed the preset maximum**) - Specify the reason for the charge If the amount entered is too high, Tablein will show a warning. You can still charge a lower amount if needed. ### ✅ Cancel Without Charging If you decide not to apply a fee, click **Cancel** and save the reservation. No charge will be made, and the reservation status will still be updated. --- ![](https://help.tablein.com/hs-fs/hubfs/GIF%20Recording%202026-01-19%20at%201-22-13%20PM-gif.gif?width=670&height=381&name=GIF%20Recording%202026-01-19%20at%201-22-13%20PM-gif.gif) - [Setting up the system](https://help.tablein.com/setting-up-the-system?hsLang=en#main-content) - [Get started](https://help.tablein.com/setting-up-the-system?hsLang=en#get-started) - [Table management](https://help.tablein.com/setting-up-the-system?hsLang=en#table-management) - [Opening hours](https://help.tablein.com/setting-up-the-system?hsLang=en#opening-hours) - [FAQ](https://help.tablein.com/setting-up-the-system?hsLang=en#faq) - [Accepting online bookings](https://help.tablein.com/accepting-online-bookings?hsLang=en#main-content) - [Widget Settings](https://help.tablein.com/accepting-online-bookings?hsLang=en#widget-settings) - [Widget Integration](https://help.tablein.com/accepting-online-bookings?hsLang=en#widget-integration) - [Troubleshooting](https://help.tablein.com/accepting-online-bookings?hsLang=en#troubleshooting) - [E-mail & SMS notifications](https://help.tablein.com/e-mail-sms-notifications?hsLang=en#main-content) - [SMS notifications](https://help.tablein.com/e-mail-sms-notifications?hsLang=en#sms-notifications) - [Email marketing](https://help.tablein.com/e-mail-sms-notifications?hsLang=en#email-marketing) - [Reservation Management](https://help.tablein.com/reservation-management?hsLang=en#main-content) - [Reservation list](https://help.tablein.com/reservation-management?hsLang=en#reservation-list) - [Calendar](https://help.tablein.com/reservation-management?hsLang=en#calendar) - [Floor Plan](https://help.tablein.com/reservation-management?hsLang=en#floor-plan) - [Settings explained](https://help.tablein.com/reservation-management?hsLang=en#settings-explained) - [Prepayments & Events](https://help.tablein.com/prepayments-events?hsLang=en#main-content) - [No show / late cancellation fee](https://help.tablein.com/prepayments-events?hsLang=en#no-show-late-cancellation-fee) - [Prepayments and deposits](https://help.tablein.com/prepayments-events?hsLang=en#prepayments-and-deposits) - [Payments and events settings explained](https://help.tablein.com/prepayments-events?hsLang=en#payments-and-events-settings-explained) - [Payment Integrations](https://help.tablein.com/prepayments-events?hsLang=en#payment-integrations) - [Building a website](https://help.tablein.com/building-a-website?hsLang=en) - [Account & Billing](https://help.tablein.com/account-billing?hsLang=en#main-content) - [Account](https://help.tablein.com/account-billing?hsLang=en#account) - [Subscription](https://help.tablein.com/account-billing?hsLang=en#subscription) - [Invoices and Billing Information](https://help.tablein.com/account-billing?hsLang=en#invoices-and-billing-information) - [Clients & Reports](https://help.tablein.com/clients-reports?hsLang=en#main-content) - [Guest book](https://help.tablein.com/clients-reports?hsLang=en#guest-book) - [Feedback list](https://help.tablein.com/clients-reports?hsLang=en#feedback-list) - [Full reservation list](https://help.tablein.com/clients-reports?hsLang=en#full-reservation-list) - [Reports](https://help.tablein.com/clients-reports?hsLang=en#reports) - [V3 versija](https://help.tablein.com/v3-versija?hsLang=en) - [V3 version](https://help.tablein.com/v3-version?hsLang=en) [![tablein\_logo\_gold](https://help.tablein.com/hs-fs/hubfs/tablein_logo_gold.png?width=85&height=21&name=tablein_logo_gold.png "tablein_logo_gold")](https://help.tablein.com/?hsLang=en) Copyright © 2025, Tablein Inc.