---
title: Requesting a deposit for phone reservations
description: "To create a new reservation and ask for prepayment, please follow these actions: The customer will automatically be sent an email with the prepayment details. Note: If you click Save before changing t"
---

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1. [Tablein self service portal](https://help.tablein.com/?hsLang=en)
2. [Prepayments & Events](https://help.tablein.com/prepayments-events?hsLang=en)
3. [Prepayments and deposits](https://help.tablein.com/prepayments-events?hsLang=en#prepayments-and-deposits)

# Requesting a deposit for phone reservations

To create a new reservation and ask for prepayment, please follow these actions:

1. Open the **Calendar** or **Reservation list**.
2. Create a new reservation by either dragging on the calendar or using the **Reservation** button.
3. Change the booking status to **Pending**.
4. Choose the relevant **Special offer from the dropdown menu.**
5. Fill out all the fields: 
     - Number of guests
     - Time
     - Name
     - Phone number
     - **Email address (capturing the email address is a must, as prepayment details will be sent to this address)**
6. Click Save.

The customer will automatically be sent an email with the prepayment details.

**Note:** If you click Save before changing the status to Pending, please reopen the reservation, change the status to Pending, and tick the “Re-send” box.

![Commando Restaurant 2025-02-04 at 11.23.06 AM](https://help.tablein.com/hs-fs/hubfs/Commando%20Restaurant%202025-02-04%20at%2011.23.06%20AM.png?width=688&height=510&name=Commando%20Restaurant%202025-02-04%20at%2011.23.06%20AM.png)

![require payment](https://help.tablein.com/hs-fs/hubfs/Screenshot%202024-07-30%20at%2012.58.45.png?width=688&height=396&name=Screenshot%202024-07-30%20at%2012.58.45.png) 

![](https://www.tablein.com/wp-content/uploads/2020/03/Screen-Shot-2020-03-31-at-3.33.53-PM-1024x599.png?width=688&height=402&name=Screen-Shot-2020-03-31-at-3.33.53-PM-1024x599.png)

**Tip:** To have more hidden prepayment options for internal use only, set the minimum guest count to 100 when creating a prepayment option. This way, the system will only show it to you and not for online reservations, unless you allow bookings for up to 100 guests. Here is how to [create a prepayment option](https://help.tablein.com/creating-prepayment?hsLang=en).

 

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