Requesting a deposit for phone reservations

  • Open the Calendar or Reservation list
  • Create a new reservation (by dragging right to set duration / or use a button)
  • Fill out all of the fields – number of guests, time, name, phone number, email address. Capturing the email address is a must as prepayment details will be sent to this address
  • Choose the relevant Special offer from the dropdown menu
  • Change booking status to Pending
  • Click Save

The customer will automatically be sent an email with the prepayment details.

Note: If you click Save before changing the status to Pending, please reopen the reservation, change the status to Pending and tick the “Re-send” box.