Prepayments and deposits
      Back to home
      1. Help Center
      2. Prepayments & Events
      3. Prepayments and deposits

      Requesting a deposit for phone reservations

      • Open the Calendar or Reservation list
      • Create a new reservation (by dragging right to set duration / or use a button)
      • Fill out all of the fields – number of guests, time, name, phone number, email address. Capturing the email address is a must as prepayment details will be sent to this address
      • Choose the relevant Special offer from the dropdown menu
      • Change booking status to Pending
      • Click Save

      The customer will automatically be sent an email with the prepayment details.

      Note: If you click Save before changing the status to Pending, please reopen the reservation, change the status to Pending and tick the “Re-send” box.